Designed the SOA/XML-based integration architecture GM’s Parts Workbench application uses to access legacy back-end systems. My architecture minimized the effort required to link regionally-distinct systems to the workbench, permitting GM to rapidly deploy the workbench internationally.

Improved patient health by architecting a lab test tracking and reminder system designed to treat and manage 21,000 Henry Ford Health System diabetes, lipid, and Coumadin patients. The system monitors appropriate lab tests on behalf of patients enrolled in the program, sends reminders to doctors if the patient needs something new or is past due, and escalates alerts to other doctors when past due actions are not resolved promptly.

Increased revenue at the University of Michigan Health System by architecting a solution employing workflow to improve the resolution of disputed medical insurance claims. The system prioritizes work items distributed to advisors who place telephone calls to either the patient or insurance carrier to resolve exceptions, thus allowing insurance payment to flow to the hospital.

Decreased software licensing costs by over $100,000 per year at the University of Michigan by constructing an intranet site providing browser-based access to millions of document images stored in a FileNet content management system to over 2,000 users spread over 3 campuses.

Led the development of Operational Test Demonstration software of an imaging system capable of storing the US Army's personnel records. Exhaustive tests were performed and scored by the US Army resulting in a $40 million contract to EDS to develop the complete system.

Improved Vauxhall Motors customer satisfaction via a document image system developed to electronically route customer correspondence to Customer Assistance Center advisors. Exported the solution to England, and participated in the on-site system installation and user training.

Reduced the cost of publishing Freightliner Truck’s illustrated parts catalog CD-ROM discs by migrating production processes from a California data center to a Michigan data center. Designed CD-ROM publishing workstations with capabilities for UNIX and mainframe access, mass disk storage, full text data indexing, CD-ROM mastering, and export to CD-ROM publishing facilities.